Shipping Policy

Thank you for shopping with Linenfolk.shop. We’re dedicated to ensuring your order arrives safely, efficiently, and on time. Please review the following details regarding our shipping process.

1. Order Processing Time

All orders are processed within 1–3 business days. Orders placed on weekends or public holidays will be processed the next working day. During peak seasons or promotional events, processing times may be slightly extended.

2. Estimated Delivery Time

Note: Delivery estimates may vary due to customs clearance, shipping disruptions, or destination country policies.

3. Shipping Fees

Shipping fees are calculated at checkout based on destination and weight. We occasionally offer free shipping promotions — check the homepage banner or checkout page for current offers.

4. Tracking Information

Once your order has shipped, you will receive a tracking number via email. Tracking may take up to 72 hours to activate depending on the carrier’s system update.

5. Customs & Import Duties

Please note that Linenfolk.shop is not responsible for any customs duties, taxes, or fees imposed by your local government. These charges, if applicable, are the responsibility of the customer.

6. Shipping Delays

We are not liable for delays caused by the shipping carrier, customs processes, or unforeseen weather conditions. However, we will do our best to support you if your package encounters any problems in transit.

7. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout. We are not responsible for failed delivery due to incorrect address input. If a package is returned to us for this reason, re-shipping fees may apply.

8. Undelivered or Lost Orders

If your package appears to be lost or has not arrived within the expected timeframe, please contact us promptly. We will work with the carrier to investigate and offer the best possible resolution.